Support & FAQ
Common Questions
We prioritize safety through multiple layers of protection:
- ID Verification: All users must verify their identity
- Secure Payments: All transactions processed securely through our platform
- Protection Coverage: Rentals covered up to specified limits for damage and theft
- 24/7 Support: Our team is available to help resolve any issues
- Service Fee: 20% of rental price added to renter's total (non-refundable)
- Listing: Completely free to list items
- Currency: All fees processed in CZK
- VAT: Czech VAT applies where required
Report issues via our app or support email within 24 hours of rental end:
- Use the in-app reporting feature
- Email support@markett.cz
- Include photos and detailed description of the issue
- Provide rental ID and user information
Refunds are processed according to our cancellation policy:
- Free cancellation: Up to 48 hours before rental start
- Late cancellation: Fees may apply for cancellations within 48 hours
- Force majeure: Illness or emergencies considered case-by-case
- Processing: Refunds processed within 5 business days
Yes, lenders are responsible for reporting rental income according to Czech tax law:
- Consult with a tax accountant for specific advice
- Keep records of all rental income and expenses
- Consider any applicable deductions
- File appropriately with Czech tax authorities
We accept multiple secure payment methods (CZK only):
- Credit/Debit Cards: Visa, Mastercard via Stripe
- Bank Transfers: Direct bank transfers
- Digital Wallets: Apple Pay, Google Pay
- Local Methods: GoPay and other Czech payment solutions
All payments are secure and PCI-compliant.
Markett Protection
Covers rentals up to 50,000 CZK per item for damage/theft (excluding negligence).
- Report claims within 48h post-rental
- Excludes pre-existing damage and misuse
- Review process takes up to 3 days
Optional user insurance recommended for additional coverage.
Prohibited Items
The following items are banned from our platform:
- • Weapons/firearms/explosives
- • Drugs/narcotics/perishables
- • Hazardous materials
- • Animals/live plants
- • Illegal/counterfeit goods
- • Unlicensed vehicles
Violations lead to account bans.
Need More Help?
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